Where to meet your lessons

All lessons meet at our Samoëns 1600m meeting point unless other arrangements are agreed.  If you’re not sure about where your lessons meet, please don’t hesitate to contact our office.

Grand Massif lift passes

Every skier using the Grand Massif lift system must be carrying a valid lift pass.

For information about buying a lift pass to suit your level of ability, read our lift pass buying guide.  You can buy lift passes via the Grand Massif resort website, or simply from the ticket desks when you arrive in resort.

View Grand Massif lift pass prices here.

Weather & snow conditions

All lessons and guided outings will go ahead as scheduled in all weather conditions unless your instructor or guide deems conditions unsuitable or unsafe, in which case a reschedule or refund will be offered.

The decision to cancel a session is made at the discretion of the instructor or guide alone.  If you’re concerned about conditions, we do recommend you voice your concerns directly to your instructor or guide as he/she is best placed to have this discussion with you (the ski school schedules bookings on behalf of instructors or guides but it is the individual instructor or guide’s decision as to whether the session will take place as scheduled in light of conditions on the day).

If your instructor deems conditions are acceptable then the session will be maintained as scheduled.  Unpredictable and inclement weather is all part of the mountain experience and your instructors are there to help you learn to ski with control and confidence in all kinds of conditions.

Unless you are contacted by our office to say that your instructor or guide has decided to cancel or reschedule your booking, you can safely assume all lessons will be running as scheduled.

We recommend checking out the weather forecast and the Grand Massif’s webcams to ensure you’re appropriately equipped.

Insurance

Insurance is not included in your lesson cost and it is each participant’s responsibility to take out their own insurance.

We recommend you purchase ski insurance with your lift pass when you buy it from the Grand Massif.  If you purchase insurance with your lift pass online it costs just 2.50€/pers/day, capped at 20€/pers total.

The insurance covers the costs of getting you off the mountain should an incident occur, certain medical fees, along with the costs of unused lessons and lift passes in the event of cancellation or interruption of the package for a recognised reason.

ZigZag can also on-sell “Leisure Sports insurance” offered by La Compagnie du Sport.  This insurance covers rescue and repatriation should it be required, along with the costs of unused lessons and lift passes.  You can also take out “insurance against cancellation”, an option that will cover the cost of your lessons/guiding if you choose to cancel your reservation (or your entire holiday) of your own accord.

We highly recommend taking out insurance that will cover the cost of your lessons/guiding should you be unable to attend a scheduled session for any reason (injury, illness, holiday cancellation or other) as ZigZag will not be able to refund unattended lessons that are cancelled less than 28 days prior to your first lesson starting (please see our Terms and Conditions).

Advice for parents

– equip your child with properly fitted skis, boots, poles (beginners won’t need poles)
– dress your children as you’d dress yourself, no more or less
– while not compulsory, helmets are highly recommended
– sunscreen & UV screening lip salve is recommend to prevent young skin burning on sunny days
– every child must carry a ski pass appropriate for their level (please refer to our lift pass buying guide)
– pop a snack into your child’s pocket for a mid-lesson refuel
– putting your mobile number on a piece of paper in your child’s pocket is a good idea
– please keep your mobile phone with you – and switched on – during your children’s lesson time
– please avoid following your child’s lessons; parents’ presence can be very disruptive (if you want to watch, try to do so discreetly from a distance)
– parents are asked to be back at the meeting point at 10 minutes before the end of a lesson for feedback (late collection of children from lessons can incur a fee)
– very windy conditions can lead to lift closures, so on windy days we recommend parents take care to avoid being stuck in other resorts and unable to collect children at the end of lessons
– trust the instructors’ experience and professionalism when it comes to group level changes, they have your child’s best interests at heart
– a pre-lesson toilet stop is vital

Remember, medals are just for fun

Skiing is holiday time and children progress fastest when they’re having fun.  Parents should try to avoid getting caught up in the medal system – it is a frame of reference put in place to encourage kids, not to stress them out.  At the end of the day, ski medals are just for fun!

We feel that kids have enough exams at school, so we don’t do a level test at the end of the week.  We think this wastes valuable lesson time.  Testing can become a stressful and negative experience for some kids, so we prefer to assess levels discreetly throughout the week.

It is important to note that one week of ski school does not equal one medal.  At lower levels, the ‘gap’ between each medal is small so often a week of skiing can mean a child progresses one or even two levels.  At higher levels, the technical step between medals gets larger, so a child should expect to spend several weeks refining their ability before attaining the next medal.  (If we could guarantee kids would attain a new medal after every week of skiing then they’d be progressing at a rate that meant they’d be racing in the World Cup after 12 weeks’ ski experience!).

At ZigZag, we’ve always insisted that every child be awarded a medal of achievement.  At the upper levels, children will achieve the same medal multiple times, so reassure your little ones that if they get the same medal multiple times it means they’re making great progress towards the next level.  For example, if you get Silver twice, the second time it is considered a “Silver+”.

If your child is awarded a medal other than the one you’d expected, make sure you discuss it with their instructor.  There is a system of logic behind medal allocation and your instructor will always have your child’s best interests at heart.  Once you’re back home it’s too late, so please make sure you raise any concerns during the week while you’re in resort.

Enrol conservatively to build confidence

When enrolling your child, estimate his/her ability conservatively.

Instructors quickly assess children’s real abilities during the first lesson and will rearrange groups accordingly to ensure groups are as harmonious as possible.

From a child’s perspective, being moved up a level is a huge confidence boost, while dropping down a level can be a real knock to confidence.  If in doubt, it’s better to enrol your child at the lower level and have them happily upgraded.

We will never hesitate to move a child up a level if he/she is skiing technically better than others in the group.

If you have questions or concerns about the group in which your child is enrolled, please speak to their instructor directly.  There is a system of logic behind group lesson harmonisation and your instructor will always have your child’s best interests at heart.

Please don’t wait until the end of the week to discuss concerns with your children’s lessons – we want you to leave happy and the earlier we know there’s an issue, the better chance we have of making things right!

Ski Hire – our recommendations

At ZigZag we recommend a range of ski hire providers, as we know every client’s needs are different.  Here are a few of our favourites: